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Returns or Exchanges for Items purchased directly from us on the website, online app or via email or phone communication.
After receiving your order, if you have questions about ingredients or usage instructions, please feel free to contact us at 970 209 2118 or denise@smartbynature.com. We normally do not accept exchanges, but would be happy to discuss your concerns regarding the products and, if they are unopened, we can work with you to determine the best method of accepting the returned items back for replacement or credit. We recommend you purchase ‘try us out’ items first, when available, to determine if these items will work for you.
Returns for Purchases Made at a Retail Store
If you purchased the product from a retail store, please contact the store directly for their return policy. If you have difficulty working with the retail store, please contact us at 970 209 2118 or via email denise@smartbynature.com.
Damaged Items
After receiving your order, if you find damage to any of the products, please contact us directly at 970 209 2118, or email to: denise@smartbynature.com. To assist us in working with you to address the problem, we’ll need your name, email address, shipping address, and phone number. It would also help if you could send a photo of the damaged shipment or items via text to above number or via email. Please be sure to keep the shipping box, packing materials, and damaged items in case we need to assist in filing a claim with the shipping company.
Shipping Mistakes
If we made a mistake and you received an incorrect item, please contact us at 970 209 2118 or email to denise@smartbynature.com.
